We offer free shipping on orders to the UK and Europe. Shipping to other countries starts at £19.95.
We strive to process all orders within 3 business days of the order being placed.
Public holidays: Please note that business days will be limited over the Christmas and New year period with public holidays and scheduled breaks. We will return to regular business hours on Tuesday 3rd Jan, 2023.
Once sent, orders sent via standard shipping should arrive within 5 – 10 business days, depending on your location. Express Shipping orders should arrive in 2 - 5 business days.
Our orders are shipped via courier from Australia, and you will receive a shipping notification email and tracking number once the order is sent.
Guaranteed Christmas delivery
If you placed your order by Sunday, 18th December, and it hasn't arrived by Christmas Eve, get in touch via firstname.lastname@example.org and we will issue you a gift card for the value of your order to gift on Christmas Day. You still get to keep your gift when it arrives!
Please note - Christmas delivery guarantee excludes pre-order items.
NO IMPORT DUTIES ON ORDERS TO THE UK AND EUROPE
We cover any import duties and taxes on orders shipped to the UK and Europe.
Our parcel protection guarantee
For peace of mind and to protect yourself from shipping issues, we recommend that you add Parcel Protection during checkout.
If you have purchased Parcel Protection and your parcel is lost or damaged during shipment we’ll send a replacement to you the next business day. If your order was a gift, and the replacement won’t arrive in time, we’ll issue a gift certificate for you to give on the special day.
If your package is delivered to the wrong address, or goes missing after being delivered without the required signature, we will need to open an investigation with the courier company before we can ship a replacement to you.
If you authorise delivery without a signature, you accept responsibility for the safety of your parcel once it has been delivered.
Making a claim
If you need to make a claim on your parcel protection, please email our team at email@example.com with your order number and the information about your claim.